Terms of Service

1. Introduction

These Terms of Service govern your access to and use of the Aspect Agency platform. By using our website, mobile applications, or services, you agree to be bound by these terms. If you do not agree, you must not use our services.

2. Our Role

Aspect Agency operates as a neutral technology platform using Stripe Connect for payments. All buyer funds are held securely by Stripe under FCA-authorised safeguarding rules until release conditions are met. We are not a party to any contract between Buyers and Sellers.

3. Account Registration

You must be at least 16 years old to register. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information.

4. User Conduct

You agree not to:

• Use the platform for any illegal or unauthorised purpose
• Post false, misleading, or fraudulent content
• Harass, abuse, or discriminate against other users
• Attempt to circumvent our fees or payment systems
• Upload malicious software or exploit vulnerabilities

5. Listings & Offers

Sellers are responsible for the accuracy of their listings. All offers and contracts are between the Buyer and Seller. Aspect Agency does not guarantee the quality, safety, or legality of any listing. We reserve the right to remove any content that violates these terms.

6. Payments & Escrow

All payments are processed and held via Stripe. You authorise Stripe to hold funds, deduct our commission (10% or 5% as applicable), and release the remainder to the Seller according to this policy and our Dispute Resolution Policy.

7. Refund, Cancellation & Subscription Policy

We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and all other applicable UK consumer law.

14-Day Cooling-Off Right (Consumers Only)

Consumers have the right to cancel most distance contracts within 14 days without reason.

Digital Content & Services — Loss of Cancellation Right

For digital products (drop maps, designs, GFX, tweaks, edited files, coaching materials, etc.): At checkout you will be asked to confirm immediate delivery and expressly consent to the supply of digital content starting immediately. By ticking this box you agree that the cancellation right ends as soon as delivery occurs. Once the Seller has delivered the work and you have access, no refund is available except where our mediation decides the delivery materially fails to match the listing description.

Services

If you request immediate start, you agree to pay reasonable costs for any work already performed up to the point of cancellation (pro-rata or reasonable value basis).

Player Transfer Agreements (Recurring)

Organisations may cancel within 14 days of contract formation. However, once the Player has begun providing services (training, matches, availability as agreed), you will be charged pro-rata for the value already delivered. Any separate agreement signed between Player and Organisation remains subject to statutory cancellation rights.

B2B / Business Purchases

If you are purchasing as a business or esports organisation (not a private consumer), statutory 14-day cancellation rights do not apply.

Once Delivered or Performance Started

Except where law requires otherwise or our mediation decides, all sales are final. Delivered digital goods and started services are non-refundable.

How to Cancel

Use the "Cancel Order" button in your dashboard or contact us. Refunds (where due) are processed within 14 days to the original payment method.

8. Order, Delivery & Revisions Policy

• Seller must deliver within the agreed timeframe.
• Buyer has 3 days after delivery to accept, request reasonable revisions (within original scope), or open a dispute.
• Auto-acceptance: No response within 3 days = order automatically accepted and funds released.
• Revisions must stay within the original gig scope. Out-of-scope requests may be rejected or escalated to mediation.

9. Dispute Resolution & Mediation Policy

Our decision is final and binding on both parties subject only to your mandatory statutory rights under UK law. Funds remain in Stripe escrow until we decide.

10. Intellectual Property

All content on the platform, including logos, text, graphics, and software, is the property of Aspect Agency or its licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Aspect Agency shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Termination

We may suspend or terminate your account at any time for violations of these terms. You may close your account by contacting us. Upon termination, all pending transactions will be resolved according to these terms.

13. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

15. Contact

For questions about these terms, contact us at contact@aspectagency.com.

Aspect Agency is a trading name of Aspect Esports Ltd.